Terms & Conditions
This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
www.raplgroup.in (“Website”) is an Internet based portal owned and operated by company, a company incorporated under the laws of India. Use of the Website is offered to You, subject to acceptance of all the terms, conditions and notices contained in these Terms including applicable policies which are incorporated herein by reference, along with any amendments / modifications made by company at its sole discretion and posted on the Website, including by way of imposing an additional charge for access to or use of a service(s).
company shall not be required to notify You, whether as a registered user or not, of any changes made to the Terms and Conditions (“Terms”). The revised Terms shall be made available on the Website. Your use of the Website and the Services is subject to the most current version of the Terms made available on the Website, at the time of such use. You are requested to regularly visit the Website to view the most current Terms. It shall be your responsibility to check the Terms periodically for changes. company may require You to provide Your consent to the updated Terms in a specified manner prior to any further use of the Website and the Services, provided on the Website. If no such separate consent is sought, Your continued use of the Website, following changes to the Terms, will constitute your express acceptance of those changes.
Company shall not be liable to deliver any Products purchased by You for delivery, in locations outside India.
The customer agrees to use the service to authorise an individual and get the products from the vendor on his/her behalf.
The Website is a platform that facilitates the online requisition by the user for purchase of medicines and wellness / health related products offered by company’s various registered merchants / vendors (“Products”). The sale & purchase / transaction between the registered merchants/vendors and You, of Products , facilitated by the requisition placed by You on the Website shall be governed by these Terms.
3. Eligibility to Use
Use of the Website is available only to persons who can form legally binding contracts under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Website. The Products shall also not available to any Users suspended or removed from the company’s system for any reason whatsoever. If You do not conform to the above qualification, You will not be permitted to put a requisition for the Products through the Website. By accessing and using this Website, You represent that You are of legal age to form a binding contract and are not a person barred from receiving services under the laws as applicable in India. Notwithstanding the foregoing, if You are below the age of eighteen (18) years, You may avail the services provided by the Website, through Your legal guardian in accordance with the applicable laws. reserves the right to terminate your membership and / or refuse to provide you with access to the Website if it is brought to company’s notice or if it is discovered that you are under the age of 18 years.
company reserves the right to refuse access to use the services offered at the Website to new Users or to terminate access granted to existing Users at any time without according any reasons for doing so and You shall have no right to object to the same.
You shall not have more than one active Account on the Website. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party.
4. User Account, Password, and Security
company shall enable You to make the requisition of Products available to You through the Website, only if You have provided company certain required User information and created an account (“Account”) through company ID and password or other log-in ID and password, which can include a facebook, gmail, yahoo ID or any other valid email ID (collectively, the “Account Information”) . The transaction and delivery of the Products by the registered merchants/vendors may also be subject to procedures for use of the Website, Terms, uploaded guidelines, rules, additional terms of service, or other disclaimer & notices, if any (“Additional Terms”). If there is any conflict between the Terms and the Additional Terms, the Additional Terms shall take precedence in relation to that service.
The Website requires You to register as a User by creating an Account in order to avail of the services provided by the Website. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify company of any unauthorized use of Your Account or Account Information or any other breach of security, and (b) ensure that You exit / log out from Your Account at the end of each session. company cannot and will not be liable for any loss or damage arising from Your failure to comply with this Section 4. You may be held liable for losses incurred by company or any other User of or visitor to the Website due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account Information secure and confidential or otherwise.
The Website also allows / shall allow restricted access to the Website for unregistered Users.
You shall ensure that the Account Information provided by You in the Website’s registration form is true, complete, accurate and up-to-date. Use of another User’s Account Information for availing the services offered by company is expressly prohibited.
If You provide any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or company has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, company has the right to suspend or terminate Your Account and refuse any and all current or future use of the Website by You.
You confirm that you are the authorised holder of the credit card or the original account holder used in the transactions he/she makes using the Website. company will not be responsible for any financial loss, inconvenience or mental agony resulting from misuse of the Your ID/password/credit card number/account details number for using the Website.
5. Pricing Information and Payment
company strives to provide You with the best prices possible on the Products You require from the Website. The pricing details for purchase of Products from the Website are detailed under these Terms.
(a) All commercial terms such as price, delivery, dispatch of Products and/or services are as per principal to principal bipartite contractual obligations between User and the Vendor.
(c) You, as a User, understand that upon initiating a requisition on the Website that You are entering into a legally binding and enforceable contract with the Vendor to purchase the Products and /or services from the Vendor on a cash on delivery basis or such the mode as may be specified by company.
(d) You, as a User, shall hand over a copy of the prescription, at the time of delivery, for the delivery of Products which as per law requires a valid prescription signed by a medical practitioner. You acknowledge that delivery of such Products shall be made only if the Vendor or its agent/employee is satisfied that the prescription is in compliance with applicable norms. As a further addition in the process for fulfillment, our partner retailer would require your original prescription for validation and verification. The same would be returned at the time of delivery of products ordered.
(f) company reserves the right to refuse to process orders/requisitions from Users with a prior history of questionable charges including without limitation breach of any agreements by User with company or breach of any policy.
(g) The User and Vendor acknowledge that company will not be liable for any damages, interests or claims etc. resulting from not processing a Transaction/Transaction Price or any delay in processing a Transaction/Transaction Price which is beyond control of company.
(h) You acknowledge that company is a mere facilitator and does not fall within the purview of the Food Safety and Standards Act, 2006 and the rules framed thereunder.
(i) You acknowledge that company is a mere facilitator and does not fall within the purview of the Drugs and Cosmetics Act, 1940 and the rules framed thereunder.
(j) The customer also agrees to pay a nominal fee for the same.
1. User Obligations
Subject to compliance with these Terms, company grants You a personal, non-exclusive, non-transferable, limited privilege to access and use this Website and the services provided herein.
You agree to use the services, Website and the materials provided therein only for purposes that are permitted by: (a) the Terms; and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
You agree to adhere to all limitations on dissemination, use, and reproduction of any materials (such as the Product catalogs) that You access on the Website in accordance with Section 7 below.
You agree not to access (or attempt to access) the Website and the materials or services by any means other than through the interface that is provided by the company. You shall not use any deep-link, robot, spider or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Website or Content (as defined below), or in any way reproduce or circumvent the navigational structure or presentation of the Website, materials or any Content, to obtain or attempt to obtain any materials, documents or information through any means not specifically made available through the Website.
You acknowledge and agree that by accessing or using the Website or Services, You may be exposed to content from other users that You may consider offensive, indecent or otherwise objectionable. company disclaims all liabilities arising in relation to such offensive content on the Website. Further, You may report such offensive content in the manner prescribed under Section 17 herein.
If Website allows You to post and upload any material on the Website, You hereby undertake to ensure that such material is not offensive and in accordance with applicable laws. Further, You undertake not to:
o Defame, abuse, harass, threaten or otherwise violate the legal rights of others;
o Impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with a person or entity;
o Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information through any bookmark, tag or keyword;
o Upload files that contain software or other material protected by applicable intellectual property laws unless You own or control the rights thereto or have received all necessary consents;
o Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer;
o Engage in any activity that interferes with or disrupts access to the Website or the services (or the servers and networks which are connected to the Website);
o Attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any company server, or to any of the services offered on or through the Website, by hacking, password mining or any other illegitimate means;
o Probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. You may not reverse look-up, trace or seek to trace any information on any other user, of or visitor to, the Website, or any other customer of company, including any company Account not owned by You, to its source, or exploit the Website or service or information made available or offered by or through the Website, in any way whether or not the purpose is to reveal any information, including but not limited to personal identification information, other than Your own information, as provided for by the Website;
o Disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites;
o Collect or store data about other users in connection with the prohibited conduct and activities set forth in this Section.
o Use any device or software to interfere or attempt to interfere with the proper working of the Website or any transaction being conducted on the Website, or with any other person’s use of the Website;
o Use the Website or any material or Content for any purpose that is unlawful or prohibited by these Terms, or to solicit the performance of any illegal activity or other activity which infringes the rights of company or other third parties;
o Conduct or forward surveys, contests, pyramid schemes or chain letters;
o Download any file posted by another user of a service that you know, or reasonably should know, cannot be legally distributed in such manner;
o Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded;
o Violate any code of conduct or other guidelines, which may be applicable for or to any particular Service;
o Violate any applicable laws or regulations for the time being in force within or outside India;
o Violate the Terms including but not limited to any applicable Additional Terms of the Website contained herein or elsewhere; and
o Reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website.
company has no obligation to monitor such communications by You. However, company reserves the right to review materials posted by You and to remove any materials in its sole discretion. company reserves the right to terminate the User’s access to any or all of such communication services provided by company at any time without notice for any reason whatsoever.
company reserves the right at all times to disclose any information as is necessary to satisfy or comply with any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in company’s sole discretion.
company does not control or endorse the content, messages or information found in any communication service and, therefore, company specifically disclaims any liability or responsibility whatsoever with regard to the communication services and any actions resulting from the user’s participation in any communication service.
You agree that You are solely responsible to company and to any third party for any breach of Your obligations under the Terms and for the consequences (including any loss or damage which company or its affiliates or its vendors may suffer) for any such breach.
You agree and acknowledge that company is not the Vendor of the Products and company shall in no manner be deemed to be the Vendor of the Products on this Website. company is only facilitating purchase of the Products by You from the vendors by providing the services to You.
You agree that company may, at any time, modify or discontinue all or part of the Website, charge, modify or waive fees required to use the Website, or offer opportunities to some or all Website Users.
2. Use of Materials
Except as expressly indicated to the contrary in any applicable Additional Terms, company hereby grants You a personal, non-exclusive, freely revocable (upon notice from company), non-transferable access to view, download and print product catalogues or any other materials available on the Website, subject to the following condition:
o You may access and use the materials solely for personal, informational, and internal purposes, in accordance with the Terms;
o You may not modify or alter Product catalogues or any other materials available on the Website;
o You may not distribute or sell, rent, lease, license or otherwise make the Product catalogues or any other materials available on the Website available to others; and
o You may not remove any text, copyright or other proprietary notices contained in the Product catalogues or any other materials available on the Website.
The rights granted to You in the Product catalogues or any other materials as specified above are not applicable to the design, layout or look and feel of the Website. Such elements of the Website are protected by intellectual property rights and may not be copied or imitated in whole or in part. The Product catalogues or any other materials available on the Website shall not be copied or retransmitted unless expressly permitted by company.
Any software that is available on the Website is the property of company or its vendors. You may not use, download or install any software available at the Website, unless otherwise expressly permitted by these Terms or by the express written permission of company.
Any purchase of the merchandise or Services from the Website will be strictly for personal use of the User. The User hereby expressly agrees that any merchandize or Services purchased by the User will not be sold, resold, bartered or in any way used for any commercial purposes or for profit. The User hereby acknowledges that the Services or merchandize purchased is not transferrable to any third party for profit.
3. Usage Conduct
You shall solely be responsible for maintaining the necessary computer equipments and Internet connections that may be required to access, use and transact on the Website.
You are also under an obligation to use this Website for reasonable and lawful purposes only, and shall not indulge in any activity that is not envisaged through the Website.
You shall use this Website, and any voucher/ coupons purchased through it, for personal, non-commercial use only and shall not re-sell the same to any other person.
Once you subscribe with Raplgroup, you shall use the prescription exclusively to purchase medicines via Raplgroup and shall not use the same prescription to fulfill the medicine requirement from other retailers until the medicines are not supplied for any reason via Raplgroup partner vendors.
4. Intellectual Property Rights
The Website and the processes, and their selection and arrangement, including but not limited to all text, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork and computer code (collectively, the “Content”) on the Website is owned and controlled by company and the design, structure, selection, coordination, expression, look and feel and arrangement of such Content is protected by copyright, patent and trademark laws, and various other intellectual property rights.
The trademarks, logos and service marks displayed on the Website (“Marks”) are the property of company or their vendors or respective third parties. You are not permitted to use the Marks without the prior consent of company, the relevant vendor or the third party that may own the Marks.
Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, company owns all intellectual property rights to and into the trademark www.raplgroup.in, and the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks.
Except as expressly provided herein, You acknowledge and agree that You shall not copy, republish, post, display, translate, transmit, reproduce or distribute any Content through any medium without obtaining the necessary authorization from company or third party owner of such Content.
5. Third Party Content
The Website makes available general third party information such as, Product catalogues, lists of vendors, technology and features, advertisements including videos, images and photographs of the products and other data from external sources (“Third Party Content”). Similar Third Party Content would also be available to You on the email received by You from company. The provision of Third Party Content is for general informational purposes only. You acknowledge that the Third Party Content provided to You is obtained from sources believed to be reliable. company does not provide any guarantee with respect to any the Third Party Content and company shall not be held liable for any loss suffered by You based on Your reliance on or use of such data.
6. Disclaimer Of Warranties & Liability
You expressly understand and agree that, to the maximum extent permitted by applicable law:
the website, services and other materials are provided by company on an “as is” basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. without limiting the foregoing, company makes no warranty that (i) the Website or the services will meet your requirements or your use of the Website or the services will be uninterrupted, timely, secure or error-free; (ii) the results that may be obtained from the use of the Website, services or materials will be effective, accurate or reliable; (iii) the quality of the Website, services or other materials will meet your expectations; or that (iv) any errors or defects in the Website, services or other materials will be corrected. No advice or information, whether oral or written, obtained by you from the company or through or from the use of the services shall create any warranty not expressly stated in the terms.
to the maximum extent permitted by applicable law, the company will have no liability related to user content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. The company also disclaims all liability with respect to the misuse, loss, modification or unavailability of any user content.
the company will not be liable for any loss that you may incur as a consequence of the unauthorized use of Your Account or Account information in connection with the Website or any services or materials, either with or without your knowledge. The company has endeavored to ensure that all the information on the Website is correct, but company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or service. company shall not be responsible for the delay or inability to use the website or related functionalities, the provision of or failure to provide functionalities, or for any information, software, products, functionalities and related graphics obtained through the Website, or otherwise arising out of the use of the Website, whether based on contract, tort, negligence, strict liability or otherwise. further, the company shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond company’s control. The user understands and agrees that any material or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. The company is not responsible for any typographical error leading to an invalid coupon. the company accepts no liability for any errors or omissions, with respect to any information provided to you whether on behalf of itself or third parties.
company shall not be liable for any third party product or services. the advertisement available on e-mail or website with respect to the third party website or the Products is for information purpose only.
You expressly agree that Your use of the Website is at Your risk.
7. Indemnification and Limitation of Liability
You agree to indemnify, defend and hold harmless company including but not limited to its affiliates, vendors, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by company that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by You pursuant to these Terms. Further, You agree to hold Company harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Website, any claim that Your material caused damage to a third party, Your violation of the Terms, or Your violation of any rights of another, including any intellectual property rights.
Notwithstanding anything to contrary, company’s entire liability to You under this Terms or otherwise shall be the refund of the money charged from You for any specific voucher or Product or service, under which the unlikely liability arises.
In no event shall company, its officers, directors, employees, partners or suppliers be liable to You, the vendor or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable or whether or not company has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action, or any other claim arising out of or in connection with Your use of or access to the Website, services or materials.
the company is not responsible for any non-performance or breach of any contract entered into between Buyers and Sellers. The company cannot and does not guarantee that the concerned Buyers and/or Sellers will perform any on the Website. company shall not and is not required to mediate or resolve any dispute or disagreement between Buyers and Sellers.
the company does not at any point of time during any transaction between Buyer and Seller on the Website come into or take possession of any of the products or services offered by Seller nor does it at any point gain title to or have any rights or claims over the products or services offered by Seller to Buyer.
It no time shall company hold any right, title or interest in the products nor shall company have any obligations or liabilities in respect of such contract entered into between Buyers and Sellers. The company is not responsible for the unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
The limitations and exclusions in this section apply to the maximum extent permitted by applicable law.
8. Violation of the Terms
You agree that company may, in its sole discretion and without prior notice, terminate Your access to the Website and block Your future access to the Website if the company determines that You have violated these Terms or Additional Terms. You also agree that any violation by You of these Terms will constitute an unlawful and unfair business practice, and will cause irreparable harm to the company, for which monetary damages would be inadequate, and You consent to company obtaining any injunctive or equitable relief that company deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Company may have at law or in equity.
You agree that company may, in its sole discretion, and without prior notice, terminate Your access to the Website, for cause, which includes (but is not limited to): (1) requests by law enforcement or other government agencies; (2) a request by You (self-initiated account deletions); (3) discontinuance or material modification of the Website or any service offered on or through the Website; or (4) unexpected technical issues or problems.
If the company does take any legal action against You as a result of Your violation of these Terms, the company will be entitled to recover from You, and You agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief granted to the company.
The Terms will continue to apply until terminated by either You or company as set forth below. If You want to terminate Your agreement with the company, You may do so by (i) not accessing the Website; or (ii) closing Your accounts for all of the services that You use, where the company has made this option available to You.
the company may, at any time, with or without notice, terminate the Terms (or portion thereof, such as any individual Additional Terms) with You if:
o the company is required to do so by law (for example, where the provision of the services hereunder, to You is, or becomes, unlawful);
o The provision of the services to You, by the company, is, in company’s opinion, no longer commercially viable;
o the company has elected to discontinue, with or without reason, access to the Website, the services (or any part thereof); or
the company may also terminate or suspend all or a portion of Your account or access to the services with or without reason. Except as may be set forth in any Additional Terms applicable to a particular service, termination of Your Account may include: (i) removal of access to all offerings within the Website or with respect to the services; (ii) deletion of Your materials and Account Information, including Your personal information, log-in ID and password, and all related information, files and materials associated with or inside Your Account (or any part thereof); and (iii) barring of further use of the Services.
You agree that all terminations shall be made in Company’s sole discretion and that company shall not be liable to You or any third party for any termination of Your Account (and accompanying deletion of Your Account Information), or Your access to the Website and the services offered thereunder.
Notwithstanding the foregoing, these Terms will survive indefinitely unless and until company chooses to terminate them.
If You or company terminate Your use of the Website, the company may delete any content or other materials relating to Your use of the Website and company will have no liability to You or any third party for doing so.
10. Governing Law
These Terms and all transactions entered into on or through the Website and the relationship between You and company shall be governed in accordance with the laws of India without reference to conflict of laws principles.
You agree that all claims, differences and disputes arising under or in connection with or in relation hereto the Website, the Terms or any transactions entered into on or through the Website or the relationship between You and company shall be subject to the exclusive jurisdiction of the courts at Mumbai, India and You hereby accede to and accept the jurisdiction of such courts.
11. Report Abuse
In the event, You come across any abuse or violation of these Terms or if You become aware of any objectionable content on the Website, please report to company’s customer support team.
You hereby expressly agree to receive communications by way of SMS, e-mails from the company, phone calls relating to the Products offered through the Website.
A User can unsubscribe / opt-out from receiving communications from the company through SMS and e-mail anytime by:
o Visiting www.raplgroup.into unsubscribe from messages/ SMS; and
o Newsletters sent daily at the registered email address:
by clicking on the unsubscribe option attached at the bottom of newsletter received through e-mail
14. General Provisions
Notice: All notices of the company will be served by email or by general notification on the Website. Any notice provided to the company pursuant to the Terms should be sent to email@example.com
Assignment: You cannot assign or otherwise transfer the Terms, or any rights granted hereunder to any third party. company’s rights under the Terms are freely transferable by the company to any third parties without the requirement of seeking Your consent.
Severability: If for any reason, a court of competent jurisdiction finds any provision of these Terms, or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the Terms shall continue in full force and effect.
Waiver: Any failure by the company to enforce or exercise any provision of the Terms, or any related right, shall not constitute a waiver by the company of that provision or right.
1. Information and Usage
You may need to provide The Company Your Personal Information during the course of using services of / purchasing the Products from the Website, for instance, creating a User ID, providing information in Your account while registering on the Website, upload content, participate in an online survey or contest, communicate with The Company’s customer service by phone, email or otherwise, provide reviews for the content available on the Website.
The Company collects only such Personal Information that The Company believes to be relevant and is required to understand Your interests. The Company collects Your Personal Information in order to record, support and facilitate Your participation on the Website and keep You informed about the services that you may request for with respect to latest Products available via the Website, special offers, and other products and services of The Company, to assist You with customer service or technical support issues, to follow up with You after Your visit, to otherwise support Your relationship with The Company or to prevent fraud and unlawful use.
In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order, or providing a requisition) do require registration. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. In an effort to make our Website effective, certain information may be collected each time you visit the Website. Such information may be stored in server logs. These encrypted statistics do not identify you personally, but provide us the information regarding your visit to the Website and the type of user who is accessing our Website and certain browsing activities by You. This data may include: IP address of Your server from where the Website is being accessed, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system and the Website You last visited before visiting our Website. The duration of Your stay on our Website is also stored in the session along with the date and time of your access. These data are used by The Company to understand the use and number of the user visiting the Website. Some of the information related to the Website and Your visit to the Website may be shared by the sponsors, investors, advertisers, developer, strategic business partners and vendors of The Company and some associates in order to enhance and grow our business and the Website, but we assure that this information will never include any of Your Personal Information. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major Websites.
When You use the Website, The Company’s servers (which may be hosted by a third party service provider) may collect information indirectly and automatically about Your activities on the Website; for instance by way of cookies. A cookie is a small amount of data that is sent to a user’s browser from a web server and is eventually stored on a user’s computer hard drive. This anonymous information is maintained distinctly and is not linked to the Personal Information You submit to The Company.
Whether You want Your web browser to accept cookies or not is up to You. If You haven’t changed Your computer’s settings, most likely Your browser already accepts cookies. If You choose to decline cookies, You may not be able to fully experience all features of the Website. You can also delete Your browser cookies or disable them entirely, but this may significantly impact Your experience with the Website and may make parts of the Website non-functional or inaccessible. We recommend that You leave them turned on.
We may use third-party service providers to serve ads on our behalf across the internet and sometimes on this Website. They may collect anonymous information about Your visits to our Website and Your interaction with our Products and services. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.
The Company also uses the log file like other website servers which is the standard measures. They include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring / exit pages, platform type, date/time stamp, and the number of clicks. We use them to analyze trends, administer the site, track a user’s movement and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.
The Company does not trade or sell Your Personal Information in any manner, except as specified herein, or if express consent is sought from You.
Personal Information provided by You is used only:
• to facilitate Your use of the Website;
• to respond to Your inquiries or fulfill Your requests for information about the various services;
• to provide You with information about The Company’s Products and to send You information, materials, and offers from The Company;
• to send You important information regarding the Website, changes to The Company’s terms, conditions, and policies and/or other administrative information;
• to send You surveys and marketing communications that The Company believes may be of interest to You;
• to personalize Your experience on the Website by presenting advertising, Products and offers tailored to You;
• to help You address Your problems with the Website including addressing any technical problems;
• if You purchase any Products from the Website, to complete and fulfill Your purchase, for example, communicate with You regarding Your purchase and provide You with related customer service;
• for the proper administering of the Website;
• to conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website);
• to improve the Products offered, content and advertising on the Website;
• to protect the integrity of the Website; and
• to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.
You acknowledge that apart from Your Personal Information if You upload any content on the Website, such content may contain information including Personal Information and the same may be available to the other users of the Website. The Company will not be liable for the disclosure and dissemination of such Personal Information to third parties.
The Company may disclose aggregated information about the use of the Website, but it will never contain Personal Information. The Company does not disclose Personal Information to third parties in the normal course of operations. However, in situations when The Company is legally obligated to disclose information to the government or other third parties, The Company will do so.
The Company implements standard measures to protect against unauthorized access to and unlawful interception of Personal Information. However, no internet site can fully eliminate security risks.
2. Shared Personal Information
You are required to submit Your information at the time of making a purchase/requisition on the Website. The information You share with The Company is transferred and shared with vendors of The Company. The said vendor may also have access to Your purchase history/details that You make from the Website.
The Company may share personal information with The Company’s other corporate entities and affiliates to help detect and prevent identity theft, fraud, and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that You may request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to You as a result of such sharing unless you explicitly opt-in.
3. Links to Third Party Websites
The Website provides third-party advertisements and links to other websites. The Company does not provide any Personal Information to these third-party websites or advertisers.
We may disclose to the third-party services certain personally identifiable information listed below:
• the information you provide us such as name, email, mobile phone number
• information we collect as you access and use our service, including device information, location, and network carrier
This information is shared with third party service providers so that we can:
• personalize the app for you
• perform behavioral analytics
The Company strives to ensure the security, integrity, and privacy of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, The Company adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where The Company stores Your personal data.
The Company is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. The Website is also linked to many other sites and we are not / shall be not responsible for their privacy policies or practices as it is beyond our control.
A “Force Majeure Event” shall mean any event that is beyond the reasonable control of The Company and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.
The Company may disclose any information The Company may have about You (including Your identity) if The Company determines that such disclosure is necessary for connection with any investigation or complaint regarding Your use of the Website, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) The Company’s rights or property, or the rights or property of users of the Website, including The Company’s customers and / or vendors. The Company reserves the right at all times to disclose any information that The Company deems necessary to comply with any applicable law, regulation, legal process or governmental request. The Company also may disclose Your information when The Company determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
7. User Discretion
You can always choose not to provide information and in such cases, if the information required is classified as mandatory, You will not be able to avail of that part of the Services, features or content.
You can add or update Your Personal Information on a regular basis. When You update information, The Company will keep a copy of the prior version for its records.
The Company provides all Users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from The Company or on behalf of The Company’s partners/affiliates, after setting up an account. If you want to remove your contact information from The Company’s lists and newsletters, please visit unsubscribe at www.raplgroup.in.
8. General Provisions
By using this Website and the products, content, and services provided on the Website, You agree and acknowledge that Your Personal Information collected through the Website may be transferred across national boundaries and stored and processed anywhere around the world, even with third parties. You also acknowledge that in certain countries or with respect to certain activities, the collection, transfer, storage, and processing of Your information may be undertaken by trusted third party vendors or agents of The Company such as, web hosting providers, communication services, and web analytic providers, to help facilitate The Company in providing certain functions.
9. Grievance Officer